Ara realtime API partially unavailable

Incident Report for enRoute SaaS

Resolved

This incident is resolved. All Ara API services are back to normal.

Posted Jan 16, 2024 - 13:08 UTC

Monitoring

A fix is deployed since 12h28. The enRoute team is monitoring all exchanges performed by the Ara realtime API. We're expected a normal behavior from now.

Posted Jan 16, 2024 - 11:46 UTC

Identified

We've identified the root cause of the problem. A fix is going to be deployed in the coming minutes to restore the normal behavior of Ara realtime API.

Posted Jan 16, 2024 - 11:02 UTC

Investigating

We are currently investigating the issue.

Posted Jan 16, 2024 - 10:34 UTC

This incident affected: Ara (Ara API).